Starting from Mar 26, 2022 to Apr 4, 2022, eligible customers who perform a reload of RM500 and above in one transaction into their Touch ‘n Go eWallet will be rewarded with a free RM18 cashback. This promotion is valid for all Citibank credit cards.
The offer is limited to a cap equivalent to RM36,000 over the campaign period on a first-come, first-served
Frequently Asked Questions
Q1 |
What does this Campaign offer? |
A1 |
This Campaign offers eligible users who reload a minimum of RM500.00 in their Touch ‘n Go eWallet (“eWallet”) with a valid and active Citibank Credit Card (“Citi Card”) will get RM18 cashback credited into their eWallet. |
Q2 |
What is the duration of this campaign? |
A2 |
This campaign begins from 26 March 2022 (12:00am) to 4 April 2022 (11.59pm) Malaysia Time |
Q3 |
How much should I reload in my eWallet to be eligible to get cashback? |
A3 |
You need to reload a minimum of RM500.00 in your eWallet. |
Q4 |
What is the maximum cashback amount I can receive? |
A4 |
Eligible Citi Card will get maximum cashback of RM18.00 |
Q5 |
What is the cashback capping of this Campaign? |
A5 |
The offer is limited to a cap equivalent to RM36,000 over the campaign period on a first-come, first-served basis. |
Q6 |
Will users be informed once the Cashback capping has reached? |
A6 |
No, users will not be informed. Users would not get any cashback once the Cashback capping has reached. |
Q7 |
I have reloaded less than RM500.00 into my eWallet using a Citi Card, how much Cashback do I get? |
A7 |
If you have reloaded less than RM500.00 into your eWallet, you will not be eligible for any Cashback as the minimum reload amount has to be RM500.00. |
Q8 |
When will I receive the Cashback in my eWallet? |
A8 |
The Cashback will be credited into your eWallet within ten (10) working days from the reload date. |
Q9 |
I did not receive my Cashback after 10 working days, what can I do? |
A9 |
This could be due to one of the following reasons: · You did not reload a minimum of RM500.00 into your eWallet or; · You only reloaded before and/or after Offer Period or; · You did not use a valid Citi Card to reload eWallet or; · You have breached the User and General Terms and Conditions. If none of the reasons above applies to you, please write to Careline at https://tngd.my/careline-webform for further assistance. Kindly provide your details and proof supporting your claim such as screenshot of your reload history. |
Q10 |
How do I reload my eWallet using credit card? |
A10 |
Step 1: Open your Touch ‘n Go eWallet app Step 2: Click “+Reload” then click “eWallet Balance” Step 3: Enter the top -up amount and click “Reload eWallet” Step 4: Click “New Credit/Debit Card”, then enter the card information Step 5: Enter the “One Time Password” sent by your bank, then finish. Find out more: https://www.tngdigital.com.my/features/how-it-works |